Adecco HR Consulting recruits for Aeroplan.

You seek work/life balance?
You are exceptional at building rapports with others?
You are recognized for your initiative, judgement and listening skills?

THEN…

“Come share our dreams”

Celebrating its 25th anniversary in 2009, Aeroplan Canada’s millions of members earn Aeroplan Miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors.

In 2008, Aeroplan’s Contact Centre agents issued one reward every 53 seconds and over 2 million rewards were issued to members including more than 1.5 million round-trip flights on Air Canada and Star Alliance carriers which offer travel to approximately 912 destinations worldwide.

For more information about Aeroplan, please visit www.aeroplan.com

What you will do:

• Advise members when converting their Aeroplan Miles into rewards.
• Take ownership for first point of contact resolutions for existing or potential new members.
• Analyze member information, provide services and offer solutions to retain members.
• As a trusted advisor in the travel & lifestyle world, build profitable relationships by enabling a positive member experience, every contact, every day.
• Proactively explore and anticipate members‘ future needs with an ability to recommend and educate the member on value-added services and products.

What we offer:

• Twelve (12) week paid training program (including classroom & on-the-job training); next training beginning on November 16th, 2009
• Full-time schedule with varied work shifts: 42.5 hours/week over 7 days coverage
• Comprehensive Benefits:
- Medical, Dental & Optical
- Defined Benefit Pension Plan
- Friendly team-oriented environment
• Starting salary at $13,50/hour

What we are looking for:

• A related post-secondary education or equivalent experience
• Available to attend an initial twelve (12) week full-time paid training program
• Available to work up to 42.5 hours per week in a variety of shifts to meet the changing need of our business
• Working knowledge of PC (Windows environment) and Internet
• Experience and/or knowledge of a customer service environment
• An aptitude for recognizing and creating profitable solutions
• Excellent customer service and problem-solving skills
• Strong follow-up skills complemented by a solid commitment to customer satisfaction

To apply go to http://careers.aeroplan.com

Aeroplan is committed to diversity and equity.
Only the candidates chosen to continue on the process will be contacted.




TO APPLY
Click here to apply